🌟FREE SHIPPING ON ALL ORDERS OVER $100 🌟

Store Policies

Please note once order is placed- We cannot make any adjustments to the order.

Please make sure to put correct shipping address we cannot be held responsible for any lost packages. Due to incorrect information.

SHIPPING INFORMATION

FREE UPS GROUND SHIPPING FOR ALL ORDERS OVER $100

SHOPXIRENA.COM uses UPS for all domestic delivery within the United States. While we are filled with wanderlust, we currently only ship within the USA. Sign up for our email list and be the first to know when we start shipping internationally.

Orders placed between Sunday and midnight PST on Wednesday will be shipped within 48 hours of receipt, and before the weekend.

All orders received after midnight PST on Wednesday will be shipped the following Monday.

Shipping cost is calculated at checkout based on the service selected to your shipping address, and final weight of order.

All standard orders will be shipped UPS GROUND. Just can’t wait? You can also choose UPS 3 Day Air, 2 Day Air or Next Day Air. Shipping charges will be calculated at checkout.

Order cut-off times are provided as guidelines only, and do not take into account possible delays caused by address or payment verification.

Make sure to double check your billing and shipping address when placing an order, as we are unable to reroute packages.

Prices displayed on our site are US dollars and exclusive of taxes. Sales tax will only be charged on orders shipped to California.

 

TRACKING YOUR ORDER

Tracking information will be emailed to you as soon as your order has shipped!

EXCHANGES

Please note we do not perform exchanges at this time. Please see return policy.

RETURNS BRAS and PANTIES + SWIMWEAR 
*All sales are final due to hygienic reasons 
  
CLOTHING

  • All merchandise returned must be unworn, unwashed, with price tags intact.
  • Returns must be received within 15 days of delivery confirmation.
  • Refunds are processed within 10 days after we receive the merchandise. You will receive a confirmation email when your credits are processed.
  • Shipping costs will only be refunded when the return is a result of an error or damaged merchandise.
  • Returns will be credited to the original credit card account used for purchase.
  • Lingerie, swimwear and Sale items are Final Sale. No returns will be accepted.

 

REQUEST RETURN AUTHORIZATION

To return please click on the link below.

http://www.shopxirena.com/pages/start-a-return

 

We do not accept liability for shipping loss or damage of returned goods.

 

HOW TO SEND YOUR RETURN:

  • Print the email with the Return Authorization number and place in box.

Send your package to:

Shopxirena.com

834 S Broadway

4th floor

Los Angeles, CA 90014

Packages received without a Return Authorization Number will not be accept.

Need more help? Feel free to contact us: Sales@xirena.com (Please allow 24-48 hours for customer service to email you back)

Our hours of operation for shipping and customer service are Monday through Friday, 10AM to 3PM PST, excluding weekends and major holidays

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